Customer care
Good to know.
Quick answers for homes and trade alike. Something not covered? Ask our team.
Buying from us
Why aren’t prices shown?
Every piece is quoted for you, because the price depends on the finish, the quantity and delivery to your door. Add pieces to your quote list and send it; nothing is ordered or charged until you confirm.
Can I buy for my home, or is it trade only?
Both. Choose “For my home” when you send your quote list, and we’ll prepare a quote just as we do for retailers and designers.
How do I find out the dimensions?
Where measurements are confirmed they’re on the piece’s page. Otherwise, tell us your preferred unit of measurement (mm, cm, inches or another) and we’ll send them with your quote.
How do I track my request?
Use Order tracking with the reference from your confirmation (it looks like TLL-Q-0042) and the email you sent it with. If you’re signed in, your earlier requests are also listed on your quote page.
Why do I need to sign in to save a wishlist?
Signing in with Google keeps your wishlist on every device you use. We never see your Google password and never post anything.
How does the Top 10 work?
Every pick in This or That and every vote for the homepage’s piece of the day counts as a vote, and saving a piece to your wishlist counts as a wish. A piece’s place is its votes plus its wishes. Vote as often as you like.
For retailers & designers
Do I need a trade account?
No. Add pieces to your quote list, tell us about your business and where you’re based, and our trade team replies by email.
Can I stock your pieces in my store or sell them online?
That’s what our trade programme is for. Tell us where you sell — in store, online or both — in the note on your request, and we’ll confirm pricing, terms and freight to your store in your quote.
Why aren’t prices shown?
Trade pricing depends on quantities, finishes and freight to your location, so every quote is prepared for you.
Is there a minimum order?
Tell us the quantities you have in mind. If a piece has a minimum, we’ll say so in your quote.
Do you deliver to my city?
Yes. Choose your city when you send your quote list, and freight to your door is included in your quote.
Can I ask about finishes or samples?
Of course. Mention it in the note on your quote request and we’ll confirm what’s available for each piece.
What happens after I send a request?
You’ll see a reference straight away, and our trade team will be in touch by email. Nothing is ordered or charged until you confirm.